ORGANIZATION
AND
Educational & Public Media
LOCATION:
Academic Media Services (AMS)
WORKING
TITLE:
Videoconferencing Operator
BASIC
FUNCTION:
This position
operates electronic classroom production and network equipment,
assists in the production of course and program materials and leads
part-time local operations personnel.
REPORTS TO:
Pullman Site
Coordinator
SUPERVISORYRESPONSIBILITIES:
May direct the
work of hourly employees.
DUTIES
ANDRESPONSIBILITIES:
35% E Oversee
and maintain network switching and local site operations. Troubleshoot network and
operational situations as they develop. Work with off-site
system-wide personnel to report and actively resolve problems
encountered by distance education and videoconference users. Monitor network status and
digital switches in support of scheduled programs, courses, and
events. Work closely
with network technicians and engineers to alert them of outages or
other problems, provide operational assistance as each situation
deems necessary.
Monitor network automated switching system and make switches
as required. Maintain
videotape library and checkout procedures.
35% E Operate interactive
television production equipment and network switches in support of
scheduled classes, programs or events. Perform setup and operation
of equipment that makes up the electronic classrooms and other
system facilities. Work
with faculty to meet programmatic objectives. Setup and support scheduled
videoconferences and special event. Transport videoconferencing
equipment to various on- and off-campus locations. Serve as site facilitator
for videoconferences and provide material support as required. Provide all users with
assistance in making the interactive television environment
supportive of their meeting or course objectives.
15% E Assist users in the
production of professional quality instructional and presentational
material. Serve as
resource person for the university community on the technology and
practices utilized by WHETS.
Identify areas needing improvements and offer expertise and
assistance as required.
Assist faculty in the electronic gathering and creation of
course materials.
Setup, operate, and edit materials gathered on campus or at
remote locations in support of presentations in the electronic
classroom. Duplicate,
label, and ship course material to distance education students as
required to support scheduled courses.
10% E Oversee local operations
personnel. Assist in
the training, orientation, and supervision of student or part-time
employees. Direct and
schedule the work of these employees. Actively participate in the
professional and educational growth of all employees, with
particular attention to students.
5% Other duties
as assigned.
KNOWLEDGE,
SKILLS & ABILITIES
·
Broad knowledge
of distance learning equipment and technical requirements.
·
Knowledge of
basic principles and practices of supervisory techniques.
·
Previous
experience in distance learning technology preferred.
·
Ability to
organize and plan schedules.
·
Ability to work
with people in coordination of distance learning/production
efforts.
·
Good
communication, leadership and interpersonal relationship skills.
·
Ability to read
and comprehend audio and video metering devices for proper
levels.
·
Ability to
memorize various routing sequences, telephone numbers and command
strings used on a daily basis.
ESSENTIAL WORK
COMPETENCIES:
Ability to
perform the essential functions of the position, with or without
accommodation.
Mental
Requirements:
·
Ability to
reason logically.
·
Ability to
communicate effectively both orally and in writing.
·
Ability to
effectively interact with people in a positive manner.
·
Ability to apply
technical knowledge.
·
Ability to apply
information in stressful situations.
·
Ability to deal
simultaneously with several projects.
·
Ability to
comprehend complex problems and reach reasonable conclusions.
·
Ability to use
mental skills to recall, analyze and organize information and make
complex decisions.
·
Have
understanding of signal flow as it relates to the operation of
equipment used at all times.
·
Able to make
decisions about available resources and programmatic needs of the
resources on a daily basis.
·
Read and take
direction from operational log.
·
Work with
customers in support of requests. Ability to communicate
effectively both orally and in writing. Ability to use mental skills
to recall, analyze, organize information and make complex
decisions.
Work Conditions:
·
Most
of the work is performed in a control room environment but
interactions between classrooms and adjacent control room space are
periodically necessary.
This may be indoors or outside in any weather condition.
- Intense
emotional situations may exist which necessitate incumbent’s
ability to lend a calming influence and control.
Physical
Requirements:
- Ability to
travel across campus and access various types of buildings.
- Ability to
move computer equipment and furniture on an occasional basis.
- Ability to
bend, crouch, kneel, and be mobile in the workplace.
- Ability to sit
and operate equipment with multi-dimensional controls for up to 8
hours a day, ability to stand for short periods.
- Ability to
lift and carry up to 50 pounds on an occasional basis.
- Speech,
visual, and hearing abilities that are sufficient to read and view
written materials, various level of detail on video and computer
monitors and effectively communicate and interact with WSU staff
and the public—both in person, over the telephone, and from
microphones.
- Ability to
climb a ladder to adjust lighting and place set equipment.
·
Ability to use
hand(s) for repetitive: single grasping, pushing & pulling,
keyboarding/entering numbers and fine manipulation on a daily basis.
·
Ability to
operate a motor vehicle.
MINIMUM
QUALIFICATIONS:
High school
graduation or equivalent and two years of experience in electronics,
television operations or video production, including one year as a
TV/Video Equipment Operator I or equivalent, OR equivalent
education /experience.